Shade & blind repair diagnostic

FAQ

Common shade & blind problems

My Duette® shade won’t go up. Can it be fixed?

Yes. When a shade won’t lift, the lifting mechanism in the headrail has usually failed and needs to be replaced. That’s a shop repair: take the shade down (the diagnostic links the removal video for your style) and bring it to our Ann Arbor showroom. Manual lifting mechanisms are covered for life under the Hunter Douglas warranty.

Why does my shade go up crooked?

One side lifting higher than the other usually comes down to the lift strings. On most shades a small level adjustment fixes it at home, and the diagnostic shows you how. If that doesn’t do it, or it’s an older shade with a cord lock (a cord that gets longer as you pull it), the strings need replacing. Bring it in and we’ll restring it.

My PowerView® shade doesn’t respond at all. What should I check first?

Start with power. Battery shades take 12 AA batteries, and rechargeable ones may just need a charge. If you have another shade that works, swap its battery wand in; if the problem shade comes to life, the battery tube was the culprit. Next, press the manual button on the shade itself (usually upper right, upper left on older shades). If the shade moves, the motor is fine and the remote just needs reprogramming. If nothing works, the motor needs replacing, which we do in our shop. Motors carry a five-year warranty.

My shade works from its own button but not the remote. Is it broken?

Usually not. That’s a programming issue you can fix at home. PowerView® Gen 3 remotes (2022 and newer) are set up in the free PowerView® app: add the shade to a group button on the remote, then sync. On Gen 1 and 2, reset the shade first, then program the remote to pick it up again, in that order. The diagnostic walks through each version with short videos.

Why does my motorized shade stop in the wrong spot?

Its stopping points need resetting, and that’s usually something you can do yourself. On PowerView® Gen 3, open the app, tap More, choose Shades, pick the shade and tap Recalibrate Shade under Advanced Options; your remote programming stays as it is. Older PowerView® shades need a reset and then a remote re-pair, and PowerRise® shades reset their limits with the remote and the button on the motor. Soft Touch shades are the exception: bring those in and we’ll reset them for you.

The batteries in my motorized shade die within a week. Why?

Fresh batteries draining that fast points to the motor, not the batteries. The motor needs to be replaced, so bring the shade in and we’ll take care of it. Motors are covered for five years under the Hunter Douglas warranty.

I can see a frayed or broken cord on my shade. What now?

Broken or frayed strings mean the cords inside the shade need replacing. Take the shade down and bring it to our Ann Arbor showroom for a restring. If a continuous cord loop is what broke, bring the old loop too; some older styles are discontinued, and the original helps us match the right replacement. Strings and cord loops are covered for seven years.

My roller shade creeps back up after I pull it down. How do I fix it?

That’s the spring tension in the roller tube, a common issue on cordless roller shades and usually fixable at home. The diagnostic links a short video on adjusting it. If the shade still creeps afterward, bring it in and we’ll take a look.

Do you repair Hunter Douglas shades bought somewhere else?

Yes. As a Hunter Douglas Authorized Service Center we repair Hunter Douglas shades and blinds wherever they were bought. A small processing fee applies when the shade wasn’t purchased through Esquire, and the Hunter Douglas warranty covers the original purchaser only. Start with the diagnostic: plenty of fixes never need a trip to the shop.